Cookie Nazi
Disclaimer: This post is more of a rant than your normal average blog post.
We live in a community with a community center that has a gym, pool, movie room, basketball court, etc. One feature they advertise is to "come to the community center and have a cookie." For a year now I've been going to the gym on a regular basis and on the days the kids come with me they go and get a cookie. It is the highlight of their day. We've made friends with all the ladies in the office and it is a nice experience. Even the maintenance man likes the kids and sometimes will bring them milk. Yesterday he allowed my son to help him paint the gym wall.
Last month, they hired a new secretary. (Insert scary music.) She wears an attitude on her face. Her face is all tight and contorted. She is as nasty as the look on her face. We have had several incidences with her rude attitude and so have many of my friends who live in the community.
Yesterday, my son came up to me and told me that he asked for cookies and the "woman" would not give them any cookies and told him that once a week was sufficient. I had had it. Enough of this nastiness! We pay a lot of money to live here and what does a cookie cost compared to what we pay? I jumped off the treadmill and went to the office.
She greeted me with her usual tight, fake smile and "Hi, how are you?"
I answered her cordially and then asked, "Can my kids have some cookies?"
She looked like a deer in the headlights and swallowed hard. She could tell I wasn't happy.
"Well, it's not fair to the other kids if they are eating a bunch of cookies at time. He asked for 9 cookies."
"I have SEVEN kids and there are other kids in the nursery. My kids don't come here to eat a ton of cookies each. They each get one."
"Well, M--- (The manager who is as nasty as she is but no longer messes with me after I confronted him in front of his boss.) has been asking about it."
I said, "So?? We've been coming here for a year and getting one cookie per kid whenever they do come in and now you come marching in here and telling me we can't have a cookie?"
"Well, I'm not going to argue with you, Ma'am. How many cookies do you need?"
"I don't freaking know."
"Your son said nine."
"Then that is how many they need."
She left to get the cookies and I look over at the other lady there who gave me the thumbs up sign. I smiled but I was livid.
Cookie Nazi came back with a bag full of cookies and said, "Oh, and here are some napkins for you too."
hmmmm
We live in a community with a community center that has a gym, pool, movie room, basketball court, etc. One feature they advertise is to "come to the community center and have a cookie." For a year now I've been going to the gym on a regular basis and on the days the kids come with me they go and get a cookie. It is the highlight of their day. We've made friends with all the ladies in the office and it is a nice experience. Even the maintenance man likes the kids and sometimes will bring them milk. Yesterday he allowed my son to help him paint the gym wall.
Last month, they hired a new secretary. (Insert scary music.) She wears an attitude on her face. Her face is all tight and contorted. She is as nasty as the look on her face. We have had several incidences with her rude attitude and so have many of my friends who live in the community.
Yesterday, my son came up to me and told me that he asked for cookies and the "woman" would not give them any cookies and told him that once a week was sufficient. I had had it. Enough of this nastiness! We pay a lot of money to live here and what does a cookie cost compared to what we pay? I jumped off the treadmill and went to the office.
She greeted me with her usual tight, fake smile and "Hi, how are you?"
I answered her cordially and then asked, "Can my kids have some cookies?"
She looked like a deer in the headlights and swallowed hard. She could tell I wasn't happy.
"Well, it's not fair to the other kids if they are eating a bunch of cookies at time. He asked for 9 cookies."
"I have SEVEN kids and there are other kids in the nursery. My kids don't come here to eat a ton of cookies each. They each get one."
"Well, M--- (The manager who is as nasty as she is but no longer messes with me after I confronted him in front of his boss.) has been asking about it."
I said, "So?? We've been coming here for a year and getting one cookie per kid whenever they do come in and now you come marching in here and telling me we can't have a cookie?"
"Well, I'm not going to argue with you, Ma'am. How many cookies do you need?"
"I don't freaking know."
"Your son said nine."
"Then that is how many they need."
She left to get the cookies and I look over at the other lady there who gave me the thumbs up sign. I smiled but I was livid.
Cookie Nazi came back with a bag full of cookies and said, "Oh, and here are some napkins for you too."
hmmmm
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Some people just need to be reminded why they're pd to be there. *rolls eyes* I think there should be college courses for customer service - then maybe they'd take it seriously! Ok, not really, but still. I don't understand why women like that go into that profession!
Good for you for saying something!! What the heck does that lady care anyway, it's not like she is paying for the cookies out of her own pocket. I think some people just like to make other people miserable because they are unhappy with their own lives. Maybe now you won't have anymore problems with her :o)
It is unbelievable how people like that get into these positions.
Since this incident we haven't seen her. I don't go in the office everyday, but the kids do. The main manager has been the one giving the kids their cookies and have been giving them two and more each! I don't know if something was said by the co-workers or if other customer complaints were finally heard.
Confrontation -as much as I dislike it it's in my bloodstream to never let something like that go. I've learned finesse with it- thankfully- but I can't sit back and let that happen. Customer service is a big deal to me.
Anyway, thank you for your comments. :)
ARGH!!!! I HATE those kind of people! Whenever daughter #2 goes up to the lady at Wal Mart without me to get a cookie she always tells the lady she needs 3 so she can give one to to her sisters. I was afraid something like that might happen one day so I always told her to make sure she explained they weren't all for her. :-)
Mom rocks!
:D